Returns Policy

At Enyaapackaging, we strive to provide you with the highest quality food packaging products. However, we understand that there may be instances where you need to return or exchange an item. This Return Policy outlines our guidelines and procedures to ensure a smooth and hassle-free experience.

Eligibility for Returns:

Unopened and unused items: We accept returns for unopened and unused food packaging products within 2 days from the date of purchase. The item must be in its original packaging, with all tags and labels intact.

Defective or damaged items: If you receive a defective or damaged product, please notify us within 1 days of receipt. We will gladly replace or refund the item for you.

Non-Eligible Items for Returns:

Perishable items: Due to the nature of food packaging products, we are unable to accept returns or exchanges for perishable items.

Customized or personalized items: Any food packaging products that have been customized or personalized according to your specifications are not eligible for returns or exchanges, unless they are defective or damaged.

Return Process:

Contact our Customer Service: To initiate a return or exchange, please contact our customer service team at support@enyaa.co.uk. Provide them with your order number, a description of the item you wish to return, and the reason for the return.

Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number. This number must be clearly marked on the outside of the package you are returning.

Packaging the Item: Please ensure that the item is securely packaged to prevent any damage during transit. Include all original packaging, tags, and labels.

Shipping the Item: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure that the item reaches us safely.

Refunds and Exchanges:

Refunds: Once we receive and inspect the returned item, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges: If you wish to exchange an item for a different size, color, or design, please specify your preference when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.

Damaged or Incorrect Deliveries:

Damaged Deliveries: If your order arrives damaged, please contact our customer service team within 2 days of receipt. We may require photographic evidence of the damage to assist with the claim process.

Incorrect Deliveries: In the rare event that you receive an incorrect item, please notify us within 2 days of receipt. We will arrange for the correct item to be shipped to you at our expense.

Please note that our Return Policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our food packaging products.

Thank you for choosing Enyaapackaging. We appreciate your business!